Roll-Off FAQs


Yes, we can take all three in the bin, but they cannot be mixed together. If you choose to have a bin with yardwaste for example, it must be fully yardwaste and not mixed with construction debris or household trash. If you are unsure about what can go into the bin together, please contact us for clarification.
No, we cannot. The bins are not watertight due to the door on the back, and there is a chance hazardous liquids could escape. Chemicals and paint must be disposed of through an authorized location for safety’s sake and to protect our environment. Please contact your local solid waste department to find out about your local hazardous waste facility/drop-off facility.
Yes, we can take some metal in the bin. It must be placed on the end closest to the door or on top of the load so it can be pulled off at the dumping station/landfill for recycling. Large amounts of metal must be kept aside for recycling separately.
When considering a location for your bin, there are a few things you need to consider. It must be a flat location (the bin is on wheels and will roll if dropped on a slope) with 15-foot clearance above it and 15-foot clearance in width. Check for low branches or wires that might get snagged and broken. It should also be located in a driveway. We do occasionally place them on the lawn, but the renter takes responsibility for any damage to the lawn. We have a waiver form that must be signed to that effect. WE DO NOT PUT THEM ON LAWNS WHEN IT IS WET. THIS IS DETERMINED AT OUR DISCRETION, NOT THE CUSTOMERS! If we think we might get stuck, we will not place the bin at that location. It is possible to place it in the street but the renter, is responsible for obtaining the permission and permit from the local traffic control department of the police and having a copy faxed or brought to us. There is a door on one end of the bin. If you intend to use the door, be sure to leave room to open it when locating the bin.
Yes with the proper street permit only. A permit to place a bin in the street can usually be obtained through the traffic control division of the local police department. We require a signed permit giving permission for a bin to be placed with the time noted. All local laws must be adhered to strictly.

Yes, we are. Please feel free to contact the office for more details.

We require deposits from everyone, even our long-standing customers. We will take debit or credit cards (Visa, MasterCard, or Discover) for your deposit. Regular customers are given preference if there is a waiting list for bins.
The floating fuel recovery fee is calculated by cross-referencing Taylor Garbage’s FFRF Table with the average monthly diesel price per gallon, as reported by the U.S. Department of Energy Information Administration “Weekly Central Atlantic (PADD 1B) No 2 Diesel Retail Prices” index.  If fuel prices increase, you will see a small percentage adjustment.  On the other hand, when fuel prices decrease, you will see a decrease in the fuel recovery fee.  The fee is not a tax, surcharge or fee mandated by or remitted to any governmental or regulatory agency. The FFRF is intended to help Taylor Garbage recover both direct and indirect fuel costs associated with the operation of its roll off service, and it includes an amount designed to achieve an acceptable operating margin.

Report a Problem

We have a couple different ways you can report a problem or concern such as a missed pickup, damaged or missing container, as well as other issues. Report a problem and request a resolution online by clicking here. You can also call our Vestal location at 607-797-5277 and ask to speak with a manager.

Billing & Accounts

Yes, in fact we encourage customers to pay their bills online because it is better for our environment by reducing paper waste. Please click here and follow the steps to set up an online bill pay account if you haven’t already done so.

All the required information is used for internal purposes only and will not be shared with third parties.

Company Questions

We pride ourselves on excellence in customer service and safety first always. The safety of our employees, customers, and community members is of the utmost importance to us. Taylor Garbage is committed to a safe team and that means employing the best practices and proven technologies to make sure we are operating as safely as possible — each and every day. Our safety record is one of the best in the industry, and studies prove private sector operations are much safer than those operated by the public sector.

Yes, Taylor Garbage is deeply committed to ensuring a clean and safe environment for our employees, our customers, and our communities. When it comes to your environmental responsibility, we can give you the peace of mind you need and deserve. We limit your liability by employing qualified professionals and complying with all local, state and federal regulations. Thus, you can be sure that your waste will be cared for in a safe and compliant manner at all times.

Yes, our team is dedicated to finding effective, sustainable solutions to preserve the environment for future generations. We partner with vendors, customers, and the communities we serve to advance sustainability efforts.

Become a New Customer

Contact Us