Residential FAQs

Services

Requesting a quote or new service is easy and convenient! Please place a request for services online using this form or call our Vestal location at 607-797-5277 to sign up over the phone.

Place a request for services online using the following form or call our Vestal location at 607-797-5277.

Holiday schedules vary based on the dates that the holidays fall. Please click here to view the holiday schedule for residential pickup.

Yes, you can place services on hold while you are on vacation by calling our Vestal location at 607-797-5277.

Appliance and bulk item collections vary by location and contract. Items such as appliances, mattresses and home furnishings may require special handling and/or advance notice prior to pickup. If your item is in working condition, you may wish to donate it to a local charity or use earth911.com or freecycle.org to find other alternatives. Please call our Vestal location at 607-797-5277 for availability, charges, or to schedule a pickup.

Cooking oil should not be flushed into drains or septic tanks. Instead, it should be recycled at special collection or drop-off programs for household hazardous waste. Please call our Vestal location at 607-797-5277 to inquire about safe hazardous waste disposal in your area.

Taylor Garbage does not collect electronic waste. Many communities host special collection or drop-off programs for e-waste. Please call our Vestal location at 607-797-5277 to inquire about e-waste disposal in your area.

Tire collection is available for an additional fee. Please contact our Vestal location at 607-797-5277 for availability, charges, or to schedule a pickup.

While times vary by area, it is best to put all garbage and recyclables at the curb by 5:00 a.m. on your collection day.

Yes, all trash must be bagged and placed inside your approved garbage receptacle or provided roll cart. Please contact our Vestal location at 607-797-5277 to learn about exceptions or restrictions.

Yes, items such as home furnishings, mattresses, carpet, and appliances may require special handling and/or advance notice. Please call our Vestal location at 607-797-5277 for availability, charges or to schedule a pickup.

Yard waste collection is offered in many of the communities we service. Please call our Vestal location at 607-797-5277 for availability, collection guidelines, and exact dates.

Paint and paint cans are considered household hazardous waste. Please call our Vestal location at 607-797-5277 to discuss options for safe hazardous waste disposal in your area.

Recycling

The list of accepted recyclable items varies by location and contract. For an exact list of items that can be recycled in your area, please call our Vestal location at 607-797-5277.

The following items are NOT recyclable:

  • Ceramics
  • Pyrex or other glass cookware
  • Drinking glasses
  • Disposable diapers
  • Medical waste (including needles)

The following items should not be placed in your recycling container but may have other options for recycling:

  • Clothing and shoes can be recycled by taking the items to Goodwill, a thrift store, or other nonprofit location.
  • Bricks, concrete, and wood are recyclable but may need to be handled separately.
  • Yard waste may be recyclable but needs to be handled separately.
  • Food waste and items contaminated with or containing food should not be placed with other recyclables. Taylor Garbage does not collect organics.

Tips for recycling:

  • Please clean and rinse cans, bottles, and jars.
  • Large pieces of cardboard and cardboard boxes should be broken down and cut into smaller pieces (preferably 3 feet x 3 feet).
  • Cartons made from aseptic packaging such as juice boxes, milk cartons, or broth packaging are recyclable.

Taylor Garbage works with commercial customers to develop a construction and demolition recycling solution to include common materials such as: concrete, wood, brick, stone, tile, drywall, glass, carpet, and more. Taylor Garbage has LEED-certified (Leadership in Energy and Environmental Design) experts who can assist with U.S. Green Building Council LEED project certification. Please call our Vestal location at 607-797-5277 to connect with a LEED-certified advisor today.

Taylor Garbage does not take electronics. Many communities host special collection or drop-off programs for e-waste. Please call our Vestal location at 607-797-5277 to inquire about e-waste disposal in your area.

Taylor Garbage does not collect motor oil or oil filters. Many communities host special collection or drop-off programs for hazardous waste. Please call our Vestal location at 607-797-5277 to inquire about hazardous waste disposal in your area.

Items such as office equipment and furniture may require special handling. If your item is in working condition, you may wish to donate it to a local charity or use earth911.com, freecycle.org to find alternatives. Please call our Vestal location at 607-797-5277 for fees or to schedule a pickup.

We do not recycle Polystyrene foam plastic.

Report a Problem

We have a couple different ways you can report a problem or concern such as a missed pickup, damaged or missing container, as well as other issues. Report a problem and request a resolution online by clicking here. You can also call our Vestal location at 607-797-5277 and ask to speak with a manager.

Billing & Accounts

Yes, in fact we encourage customers to pay their bills online because it is better for our environment by reducing paper waste. Please click here and follow the steps to set up an online bill pay account if you haven’t already done so.

Taylor Garbage has implemented a floating “fuel recovery fee” to help offset the increasing cost of diesel fuel used daily in our trucks.  In the future, if fuel prices increase, you will see a small percentage adjustment. On the other hand, when fuel prices decrease, you will see a decrease in the fuel recovery fee. This is not an attempt to increase our profits, but rather a fair way to cover the fluctuating cost of diesel fuel needed to provide your service. For more information on the fuel price data used to calculate the recovery fee, please visit: https://www.eia.gov/dnav/pet/hist/LeafHandler.ashx?n=PET&s=EMD_EPD2D_PTE_R1Y_DPG&f=W

All the required information is used for internal purposes only and will not be shared with third parties.

Company Questions

We pride ourselves on excellence in customer service and safety first always. The safety of our employees, customers, and community members is of the utmost importance to us. Taylor Garbage is committed to a safe team and that means employing the best practices and proven technologies to make sure we are operating as safely as possible — each and every day. Our safety record is one of the best in the industry, and studies prove private sector operations are much safer than those operated by the public sector.

Yes, Taylor Garbage is deeply committed to ensuring a clean and safe environment for our employees, our customers, and our communities. When it comes to your environmental responsibility, we can give you the peace of mind you need and deserve. We limit your liability by employing qualified professionals and complying with all local, state, and federal regulations. Thus, you can be sure that your waste will be cared for in a safe and compliant manner at all times.

Yes, our team is dedicated to finding effective, sustainable solutions to preserve the environment for future generations. We partner with vendors, customers, and the communities we serve to advance sustainability efforts.

Become a New Customer

Contact Us